Siftree reads wherever your community lives, ranks every message by urgency, and drafts replies your team approves.
#help+ #general, RedditSince 6 AM
glowgetter#general6:12 AM
Love the new jar color!!
noor.k#help6:31 AM
Does the toner have fragrance?
bea_m#help6:48 AM
Broke out in a rash after two days, is this normal?
u/oilyandtiredr/SkincareAddiction6:52 AM
Lumera vs Dewly for oily skin?
tomasr#help6:57 AM
Order says delivered but nothing came
Morning queue · 7:00 AM
612triaged9urgent
Draft reply · to bea_m in #help
Staged“So sorry. Please stop using it and DM us your order number so we can help today.”
Source · Help center › Reactions & returns
“I open our community to 600 unread messages and no idea where to start.”
Read 600 messages top to bottom
9 urgent ones first, already flagged
Public threads found two days late
Owned and public channels in the same queue
Type the same answer again
Drafts from your help center, approved by you
Own your intelligence
Your topics, your triage rules — not scrolling until something looks bad. Spikes, repeats, and safety reports stand out.
Topics by day
| 1Thu 1 | 2Fri 2 | 3Sat 3 | 4Sun 4 | 5Mon 5 | 6Tue 6 | 7Wed 7 | Week | |
|---|---|---|---|---|---|---|---|---|
| Skin reaction | 0 | 1 | 0 | 0 | 1 | 0 | 2 | 4 |
| Order issue | 6 | 5 | 9 | 14 | 11 | 7 | 8 | 60 |
| Ingredients | 12 | 15 | 10 | 18 | 14 | 16 | 13 | 98 |
| Comparison | 7 | 9 | 6 | 11 | 8 | 10 | 9 | 60 |
| Praise | 10 | 8 | 12 | 9 | 15 | 11 | 13 | 78 |
| Shipping | 3 | 4 | 3 | 5 | 6 | 22 | 17 | 60 |
“Is it fragrance-free?”
Most of the Ingredients row. A pinned answer covers it.
Shipping, after the delay notice
Four times the usual day. Tone dipped in #general.
Skin-reaction reports today
Both routed to the safety process before 7:05 AM.
Superusers and repeats
Who answers for you, and which questions your docs should answer instead.
Top helpers · last 7 days
562 product questions
40%
answered by three members, not your team
Ambassador candidates · shortlist ready
Asked 10+ times
vs. help center
2 gaps go to the docs team. 3 answers get pinned in #help.
What lands
Daily community queue
Lumera communities · Oct 7
Needs a person now
9 messages are flagged urgent, including 2 skin-reaction reports for the safety process1#help · Oct 7.
Recurring questions
“Is it fragrance-free?” was asked 31 times this week. A pinned FAQ would answer most of them2Community channels · last 7 days.
Every claim links to the post, call, or page it came from.
SiftreeApp7:02 AM
Skin-reaction report in #help
“Broke out in a rash after two days, is this normal?” · bea_m, 6:48 AM. Draft reply staged for review.
Thresholds you set, delivered to Slack or email.
Task schedule
Approve the task once. It keeps running and repairs itself.
Staged drafts · 20
tomasr · #helpApproveEdit
“Let's fix this. Send your order number to support and we'll trace it today.”
u/oilyandtiredApproveEdit
“Our Oil Control formula was built for oily skin. Here's what testers saw…”
noor.k · #helpApproveEdit
“It's fragrance-free. Full ingredient list on the product page.”
Grounded in your help center. A person approves every reply.
Where it listens
Connect the channels you own and the public threads about you. Discord, Slack, forums, Reddit, Facebook groups, and more land in one triage queue.
SprinklrManual triage spreadsheetsStart with a prompt
Copy one into the Siftree agent and swap in your community.
“Which unanswered threads mention a competitor or cancelling?”
“Which questions came up 10+ times this week that our docs don't answer?”
“Who are our most helpful community members this month?”
“How did tone in our community change after yesterday's shipping delay?”
“Draft replies for every product question using only our help center.”
“Alert me on any message that mentions a skin reaction.”
Questions
No. Drafts are written into a dataset for your team to review and send. A person stays in the loop on every reply.
Wherever your community already lives: Discord, Slack, Circle, forums, Reddit, Facebook groups, and other public or owned channels. Connect what you use; triage stays in one queue.
Drafts follow the voice guidelines and help-center content you provide, and only state facts found there.
A chat assistant answers once from what it can see in the conversation. Siftree collects and connects your data, labels every record the same way, re-runs on a schedule, and cites the source behind each claim. You can still ask from ChatGPT or Claude through Siftree MCP.
Access is scoped to the channel and the accounts you grant. Tasks run in an isolated sandbox, creating or running a task requires approval, and every action is written to an activity log.
No. Describe the outcome in plain language. Siftree scopes the work, builds and tests the pipeline, and asks for approval before anything runs.
One analyst, every team
Siftree
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Siftree connects calls, tickets, reviews, social, documents, and your existing systems — then builds pipelines, datasets, tools, and cited insights your team and agents can operate on. Long-horizon agents keep building after you walk away.
[Machine-readable summary](https://www.siftree.com/llms.txt) — full machine-readable index.