Connect Help Scout to Siftree.

Simple Customer Service Software and Education

Connect

Read from your Help Scout account

Sign in once. Siftree reads your records and reacts to new events as they happen.

  • Get Conversation Details

    Retrieves the details of a specific conversation.

  • Get Conversation Threads

    Retrieves the threads of a specific conversation.

  • Get Tag by ID

    Gets a tag by its ID.

  • List Tags

    Lists all tags in Help Scout.

  • Conversation Status Updated (Instant)Trigger

    Emit new event when a conversation has its status updated.

  • New Agent Reply (Instant)Trigger

    Emit new event when an agent replies to a conversation.

  • New Conversation Assigned (Instant)Trigger

    Emit new event when a conversation is assigned to an agent.

  • New Conversation Created (Instant)Trigger

    Emit new event when a new conversation is created.

  • New Customer Added (Instant)Trigger

    Emit new event when a new customer is added.

  • New Customer Reply (Instant)Trigger

    Emit new event when a customer replies to a conversation.

Show all 11
  • New Note Created (Instant)Trigger

    Emit new event when a note is added to a conversation.

Act

Take action in Help Scout

Agents update records and send messages for you, automatically, as drafts, or after you approve.

  • Add Note to Conversation

    Adds a note to an existing conversation in Help Scout.

  • Create Customer

    Creates a new customer record in Help Scout.

  • Send Reply

    Sends a reply to a conversation. Be careful as this sends an actual email to the customer.

  • Update Conversation

    Updates a conversation.

Need something from Help Scout that isn't listed? Siftree can also collect from any public web page, or tell us what you need.

Siftree

Siftree is an AI platform that sales, CX, marketing, product, and strategy teams use to find, win, and keep customers.

Siftree connects calls, tickets, reviews, social, documents, video, and the systems you already use — then builds pipelines, datasets, tools, and cited insights your team and agents can operate on. Long-horizon agents keep building after you walk away.

[Machine-readable summary](https://www.siftree.com/llms.txt) — full machine-readable index.

Capabilities (summary):

  • - Connect anything: calls, tickets, reviews, social, documents, video, and existing systems.
  • - Describe what you need in plain language; Siftree builds pipelines, structures the data, and routes models for language, vision, audio, transcription, classification, and enrichment.
  • - Operate on datasets, tools, reports, and cited insights. You define the rules — what counts, how it's scored, what gets labeled.
  • - Marketplace: 14,824 sources across 4,169 apps and websites as of October 2026, plus any public website. Search, choose a source, and create an analysis-ready dataset without scraper maintenance.
  • - Native connectors for help desks, CRMs, and call recorders, plus upload and API. Audio and video are transcribed and labeled with everything else.
  • - Runs on a schedule or a trigger, and alerts your team in Slack when a threshold is crossed.
  • - Acts in your systems: writes labels and fields back to the help desk or CRM, opens issues in Linear or Jira, and drafts replies and emails. Each agent runs automatically, drafts for review, or asks first, and every action is logged.
  • - Ask questions of your data from Claude or ChatGPT through Siftree MCP.
  • - Enterprise protections: continuous verification of every request, encryption in storage and transit, privilege and identity governance, immutable activity logs.
  • - Teams use the eight products in place of separate point tools for prospecting data, support analytics, social listening, community triage, ad research, AI search visibility, research repositories, and competitive intelligence.

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