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Download Issue Attachment
Download the binary content of a Jira Service Desk attachment to the file-stash directory, returning the saved path plus the attachment metadata ( filename , mimeType , size ). Run List Issue Attachments first to…
Find Service Desk Customers
Finds the customers of one service desk by name or email address and returns the accountId of each match. Pick this tool when the person is the one the ticket is being raised for on a service desk you can identify ,…
Find Users
Finds any active user on an Atlassian site by name or email address and returns the accountId of each match. Pick this tool when the person does not have to be a customer of one particular service desk , i.e. to fill…
Get Current User
Returns the authenticated user's account_id , display_name , and email from Atlassian. Use this to identify who is logged in, or to filter requests by the current user's account_id . No cloudId required — this uses the…
Get Request
Fetches the full details of a Jira Service Desk request including its field values and comment thread in a single response. Comments are paginated automatically up to maxResults ; the summary says so when the thread…
Includes its field values and comment thread in a single response. Comments are paginated automatically up to maxResults ; the summary says so when the thread was truncated. Use this to summarize a ticket without needing follow-up calls. Use List Sites first to obtain the required cloudId . Use List My Requests to find the issueKey of a request (e.g. IT-42 ), and more
Get Request Status
Returns the status history of a Jira Service Desk request: the current status plus previous states with timestamps. The history is paginated automatically up to maxResults . Returns { statuses, truncated } , newest…
List Issue Attachments
List metadata for every attachment on a Jira Service Desk request. issueIdOrKey accepts either a Jira issue key (e.g. IT-42 ) or a numeric Jira issue ID (e.g. 10001 ). Results are paginated automatically up to…
List My Requests
Lists Jira Service Desk requests owned or participated in by the current user. Defaults to open requests owned by the current user. Results are paginated automatically up to maxResults . Returns { requests, truncated }…
List Request Transitions
Lists the available workflow transitions for a Jira Service Desk request, returning each transition's id and name . Transitions are paginated automatically up to maxResults . Returns { transitions, truncated } , where…
List Request Type Fields
Lists the fields a given request type accepts, so you can build the additionalFieldValues argument for Create Request in a single pass. Each entry gives the fieldId to use as the key, whether it is required , its…
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List Request Types
Lists the customer request types a service desk offers, with the id , name , and description of each. Call this before Create Request to choose the requestTypeId that matches what the user is asking for: the request…
List Service Desks
Lists every service desk on an Atlassian site, with the id and project details of each. Call this to discover the serviceDeskId required by Create Request , List Request Types , and List My Requests when you only know…
List Sites
Returns all Atlassian cloud sites accessible to the authenticated user. Call this tool first to obtain the cloudId (returned as id ) required by every other Jira Service Desk tool. Each site includes its id (cloudId),…
New Request CreatedTrigger
Emit new event when a customer request is created.
Request Status UpdatedTrigger
Emit new event when a customer request is updated.
Act
Take action in Jira Service Desk
Agents update records and send messages for you, automatically, as drafts, or after you approve.
Create Comment on Request
Create a comment on a customer request.
Create Request
Creates a customer request (ticket) in a Jira Service Management service desk. This is the single tool for creating any kind of ticket (incident, service request, access request, hardware request, and so on). The kind…
Includes its issueKey and issueId . If attachments is set, the response also includes either an attachments array (on success) or an attachmentError string (if the request was created but the attachment step failed) — the request itself is never rolled back because of an attachment failure, and more
Manage Request Attachment
Adds, replaces, or deletes a single attachment on a customer request (ticket) that already exists. To attach file(s) while creating a brand-new request, use Create Request 's attachments prop instead — use this tool…
Transition Request
Transitions a Jira Service Desk request to a new workflow status. Use List Request Transitions first to get valid transitionId values for the request. Use List Sites to obtain the required cloudId . Use List My…
Update Issue Fields
Updates fields on an existing Jira Service Desk request via the Jira platform API. Use this to change the summary, priority, description, or other fields after a request has been created. Use List Sites first to obtain…
Siftree is an AI platform that sales, CX, marketing, product, and strategy teams use to find, win, and keep customers.
Siftree connects calls, tickets, reviews, social, documents, video, and the systems you already use — then builds pipelines, datasets, tools, and cited insights your team and agents can operate on. Long-horizon agents keep building after you walk away.
- Describe what you need in plain language; Siftree builds pipelines, structures the data, and routes models for language, vision, audio, transcription, classification, and enrichment.
- Operate on datasets, tools, reports, and cited insights. You define the rules — what counts, how it's scored, what gets labeled.
- Marketplace: 14,824 sources across 4,169 apps and websites as of October 2026, plus any public website. Search, choose a source, and create an analysis-ready dataset without scraper maintenance.
- Native connectors for help desks, CRMs, and call recorders, plus upload and API. Audio and video are transcribed and labeled with everything else.
- Runs on a schedule or a trigger, and alerts your team in Slack when a threshold is crossed.
- Acts in your systems: writes labels and fields back to the help desk or CRM, opens issues in Linear or Jira, and drafts replies and emails. Each agent runs automatically, drafts for review, or asks first, and every action is logged.
- Ask questions of your data from Claude or ChatGPT through Siftree MCP.
- Enterprise protections: continuous verification of every request, encryption in storage and transit, privilege and identity governance, immutable activity logs.
- Teams use the eight products in place of separate point tools for prospecting data, support analytics, social listening, community triage, ad research, AI search visibility, research repositories, and competitive intelligence.