Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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Get Article
Retrieves an article by its ID.
Get Dynamic Content Item
Retrieves a dynamic content item. Note: Dynamic content is available only on the Professional plan and above.
Get Dynamic Content Items by Name
Retrieves multiple dynamic content items by their names. Note: Dynamic content is available only on the Professional plan and above.
Get Macro
Retrieves a macro by its ID.
Get Side Conversation
Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17 ). Use List Side Conversations to discover IDs for a given ticket. Set includeEvents to true to sideload the…
Get Ticket Info
Retrieves information about a specific ticket.
Get User Info
Retrieves information about a specific user.
List Active Macros
Lists all active shared and personal macros available to the current user.
List Locales
Retrieves all locales.
List Ticket Comments
Retrieves all comments for a specific ticket.
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Search Community Posts
Searches Help Center community posts.
Search Help Center
Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search.
Locale UpdatedTrigger
Emit new event when a locale has been updated
New Side ConversationTrigger
Emit new event when a side conversation is created on a ticket.
New Side Conversation ReplyTrigger
Emit new event when a reply is added to an existing side conversation on a ticket.
New Ticket (Instant)Trigger
Emit new event when a ticket is created
New Ticket Added to View (Instant)Trigger
Emit new event when a ticket is added to the specified view
New Ticket Comment Added (Instant)Trigger
Emit new event when a ticket comment has been added
Ticket Closed (Instant)Trigger
Emit new event when a ticket has changed to closed status
Ticket Pending (Instant)Trigger
Emit new event when a ticket has changed to pending status
Ticket Solved (Instant)Trigger
Emit new event when a ticket has changed to solved status
Ticket Updated (Instant)Trigger
Emit new event when a ticket has been updated
Act
Take action in Zendesk
Agents update records and send messages for you, automatically, as drafts, or after you approve.
Add Ticket Tags
Add tags to a ticket (appends to existing tags).
Create Side Conversation
Create a side conversation on a Zendesk ticket using email, Zendesk agent, Slack, Microsoft Teams, or child-ticket participants. Requires the Zendesk Collaboration add-on. Use List Side Conversations to inspect…
Create Ticket
Creates a ticket.
Delete Ticket
Deletes a ticket.
Remove Ticket Tags
Remove specific tags from a ticket.
Reply to Side Conversation
Reply to an existing Zendesk side conversation. Zendesk requires recipients on every reply, so pass the participants the reply should go to.
Set Custom Ticket Fields
Sets one or more custom field values on a ticket.
Set Ticket Tags
Set tags on a ticket (replaces all existing tags).
Update Side Conversation
Update the state or subject of a Zendesk side conversation.
Update Ticket
Updates a ticket.
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Upload Ticket Attachments
Upload one or more files as ticket attachments via the Zendesk Uploads API. Returns upload tokens that can be used when creating or updating tickets.
Siftree is an AI platform that sales, CX, marketing, product, and strategy teams use to find, win, and keep customers.
Siftree connects calls, tickets, reviews, social, documents, video, and the systems you already use — then builds pipelines, datasets, tools, and cited insights your team and agents can operate on. Long-horizon agents keep building after you walk away.
- Describe what you need in plain language; Siftree builds pipelines, structures the data, and routes models for language, vision, audio, transcription, classification, and enrichment.
- Operate on datasets, tools, reports, and cited insights. You define the rules — what counts, how it's scored, what gets labeled.
- Marketplace: 14,824 sources across 4,169 apps and websites as of October 2026, plus any public website. Search, choose a source, and create an analysis-ready dataset without scraper maintenance.
- Native connectors for help desks, CRMs, and call recorders, plus upload and API. Audio and video are transcribed and labeled with everything else.
- Runs on a schedule or a trigger, and alerts your team in Slack when a threshold is crossed.
- Acts in your systems: writes labels and fields back to the help desk or CRM, opens issues in Linear or Jira, and drafts replies and emails. Each agent runs automatically, drafts for review, or asks first, and every action is logged.
- Ask questions of your data from Claude or ChatGPT through Siftree MCP.
- Enterprise protections: continuous verification of every request, encryption in storage and transit, privilege and identity governance, immutable activity logs.
- Teams use the eight products in place of separate point tools for prospecting data, support analytics, social listening, community triage, ad research, AI search visibility, research repositories, and competitive intelligence.