Connect Freshdesk to Siftree.

Create Agent

Create an agent in Freshdesk.

Create Message For Thread

Create message for a thread.

Create Solution Article

Create a solution article in Freshdesk.

Create Ticket Field

Create a ticket field in Freshdesk.

Delete Solution Article

Delete a solution article in Freshdesk.

Delete Ticket

Delete a ticket in Freshdesk. This is a soft delete, so the ticket can be restored later.

Delete Ticket Summary

Delete the summary note for a ticket.

Forward Ticket

Forward a ticket to an external email address.

Remove Ticket Tags

Remove specific tags from a ticket.

Reply to Forward

Reply to a previously forwarded ticket email.

Set Ticket Priority

Update the priority of a ticket in Freshdesk

Set Ticket Status

Update the status of a ticket in Freshdesk

Set Ticket Tags

Set tags on a ticket (replaces all existing tags).

Update a Ticket

Update status, priority, subject, description, agent, group, etc.

Update Agent

Update an agent in Freshdesk.

Update Contact

Update a contact in Freshdesk.

Update Solution Article

Update a solution article in Freshdesk.

Update Ticket Field

Update a ticket field in Freshdesk.

Update Ticket Summary

Create or update the summary note for a ticket.

View Ticket Summary

Get the summary note for a ticket.